Welcome to EatDietly (“we,” “our,” or “us”). We highly value your privacy and are committed to protecting the personal and sensitive information you share with us.

This Privacy Policy details how we collect, use, process, and protect your information when you visit our website (eatdietly.com), purchase our digital products, or enroll in our personalized nutrition coaching and consultation services. By accessing our platform, you consent to the data practices described in this policy.

1. Information We Collect

To provide a highly personalized nutrition and wellness experience, we must collect specific data points. We only collect information that is necessary for delivering our services:

  • Personal Identification Information: Name, email address, phone number (specifically for WhatsApp communication), and billing address.
  • Sensitive Health & Biometric Data: Age, gender, height, current weight, target weight, dietary preferences (veg/non-veg/vegan), food allergies, lifestyle habits, and pre-existing medical conditions (such as PCOD/PCOS, thyroid issues, or diabetes) shared during onboarding quizzes or consultations.
  • Transaction Information: Details about the products or plans you have purchased. (Note: We do not store your credit card or UPI details on our servers; all payments are processed securely via third-party gateways).
  • Automated Usage Data: IP address, browser type, device type, and interactions with our website (collected via cookies and analytics tools to improve user experience).

2. How We Use Your Information

Every data point we collect is utilized to enhance your experience and deliver the services you have paid for. We use your information to:

  • Deliver Services: Formulate highly customized diet plans, coordinate 1-on-1 consultations, and grant access to digital resources.
  • Communicate: Send transaction receipts, onboarding forms, and directly message you via WhatsApp or Email regarding your program progress.
  • Improve Our Platform: Analyze website traffic and user behavior to optimize our web design and product offerings.
  • Marketing (With Consent): Send you newsletters, nutrition tips, or promotional offers. You may opt out of these communications at any time.

3. Payment Processing & Third-Party Sharing

We respect your privacy and do not sell or rent your personal data to third-party data brokers. We only share information with trusted operational partners required to run our business:

  • Payment Gateways (Razorpay): Your payment information is securely processed by Razorpay. Their use of your personal information is governed by their respective privacy policies and stringent security standards.
  • Hosting Providers (Hostinger): Our website infrastructure is hosted securely, and routing data is processed through their servers.
  • Communication Platforms (Meta/WhatsApp): We use WhatsApp Business for direct client communication.

4. How We Protect Your Data

We implement strict industry-standard security measures to protect your personal and health information. This includes Secure Socket Layer (SSL) encryption for all data transmitted between your browser and our servers, secure database environments, and restricted access to client files.

5. Medical Disclaimer

The information and custom diet plans provided by EatDietly are intended for nutritional guidance and wellness purposes. While our plans are crafted by certified nutritionists, they do not substitute for professional medical advice, diagnosis, or treatment. We use your health data solely to guide dietary recommendations, not to treat clinical diseases.

6. Cookies and Tracking Technologies

Our website utilizes cookies—small text files stored on your device—to remember your preferences, keep you logged in, and understand how you navigate our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function correctly.

7. Your Data Rights

You retain full control over your personal data. You have the right to:

  • Request a copy of the personal and health data we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Request the deletion of your personal data from our active servers (subject to legal and tax retention requirements).
  • Withdraw your consent for WhatsApp or Email marketing communications at any time.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in legal regulations or our operational practices. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our Data Protection Officer/Support Team at: